GoDaddy Presentations

Telephone customer service. It IS part of the way a company presents itself. In most cases, these types of presentations (on the telephone, that is) need A LOT OF WORK.

Tonight, my website (www.presenter-pro) would not come up when I either browsed to it or tried to ftp to it to make some changes. My other three sites were working just fine, thank you very much. They're all on www.godaddy.com servers. Obviously, there's a problem.

Now a call to godaddy.com customer support is long distance. Even though my site is down and I'm paying them while it's down, they make me call them long distance on my dime.

First call, I was told I would hold for 4 minutes. After 10 minutes, they cut me off.

Second call, after 5 minutes, I got through to someone who wanted to argue with me that he couldn't do anything until I gave him a customer number. I challenged him: "You mean you can't type my domain into your browser and see if my site comes up? Then get me someone who can!" I went on.

It was a real fight for about 5 minutes to get him to figure out that maybe I knew what I was talking about and there might be a problem. The short story is that it took me another 10 minutes of my money to find out that there's a problem and another 12 minutes while I held, only to find out that they know about it but have no idea when it will be fixed.

No "I'm sorry." No "We'll refund the downtime." In short, no customer service.

Perhaps one day (I'm sure it won't be in my lifetime) the computer industry will learn about customer service and how to present themselves properly on the telephone. And I wish it was only that industry. It seems that many other industries are learning the same tricks. As a presentation coach, I have a long way to go . . .